Frequently Asked Questions
Is T&T impacted by COVID-19 (Coronavirus)?
All of T&T's suppliers are back up and running, with most reporting that 90% or more of their workforce has returned after this unusual period of time. We are feeling confident and optimistic about the opportunities that we see in the coming months. We are already taking new orders and providing quotes on new production.
What is the normal process & timeframe for new product development?
There is no one type of product development. Every product and customer is different. Time lines can vary considerably depending on the product, from days to months. Possible process for prouct development involves:
Primary exploratory consultation, discussing the product and deciding what's important to the customer.
File and image exchange to guide the sourcing process.
Production partner sourcing.
Quotations and further discussions.
Sample details confirmed.
Sample finished and sent to customer.
Confirmation or iteration of sample until confirmed.
What currency do you operate in?
As is standard across the industry, we quote in USD and accept payments by international bank transfer.
Do you source and manufacture products outside China?
Unfortunately, no. We are specialists in Chinese manufacturing. We have partners and contacts throughout the country with our staff based in China. Our logistics network also enables rapid delivery processes.